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frequently asked questions
Everything you need to know about AssetMatics OBD device
Installation & Registration
Installation of the device is very easy. You just have to plug the device in your car into the OBD port. A detailed installation guide is provided on the website, kindly refer to the installation process.
To register for the first time with the AssetMatics application, download the app from the Play Store or AppStore accordingly and click here to see the further steps.
AssetMatics is compatible with most cars. Please check your car’s compatibility by clicking the link.-https://assetmatics.live/setup
Features
Click on the Settings icon in the app > click on the Users option in the Account section >Add a profile picture, name, email address and save.
Go to the settings option in the app > click on the Vehicles option in the Account section > Add Vehicle name and number to set the vehicle profile.
Go to the settings option in the app > click on the Push Notifications in the Alert section > It is advisable to click on the Enable all option to get all the alerts and notifications.
The driver score is reset to 100 points beginning of every month. Based on the driving habits the points are reduced from the base score. The deductions are as below:
- 1 point deducted for every harsh alert (braking, acceleration and cornering)
- Braking threshold set at 16km/h
- Acceleration threshold set at 12km/h
- Cornering threshold set at 10km/h
- 2 points deducted for every overspeeding alert
- Overspeed threshold set at at 80 km/h
The places settings on the application allow you to set virtual boundaries for your vehicle and get alerts when your vehicle enters or exits the designated area.
Go to settings in the app, click on the Places option in the Alert section.
Click on Add a new place. Enter place name and address, adjust the radius accordingly up to 500 meters.
Yes. Once the AssetMatics app integration is complete, the vehicle data starts flowing into the app. You will be able to see your vehicles in near “real-time” on our maps. Due to transmission delays, there could be minor differences in GPS location between the in-vehicle device and our dashboard. The location update pins are shown every few seconds or every minute based on the user’s preference.
One can see the status of the vehicle’s health by clicking the Health Check button. Know the status of battery condition, coolant temperature, ambient air temperature and emission control.
Return or Damage
The device can be returned as per the AssetMatics Return policy.
The device can be returned if the defective product was delivered to you within a period of 7 days. The product will be replaced after a confirmation call from the support team. To read more on the Return policy click here.
In case you want to return a defective product, we will analyse the cause
- If the device has a hardware issue and you receive a defective product then the same will be replaced by us.
- In case the device gets wet or is dropped in water then the product will not be replaced or refunded.
- In case there is an issue in the sim of the device then the sim will be replaced by us.
Data
Every 30 seconds during drive time and every 10 minutes when parked. Data is sent immediately on any kind of sudden movement in the vehicle.
Others
Any data collected from your device will not be shared with anyone without your consent. We value customer privacy, hence your vehicle details will be strictly confidential.