Return & Replacement Policy

AssetMatics Return & Replacement Policy & Warranty Period

In an unlikely event of damage of the product, defective or different item delivered to you, the item is eligible for a free replacement, within 7 days of delivery.

In the event of the return of the product, we will contact you to enquire about the damage or defect in the product prior to issuing a replacement.

Please ensure the item is in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Products are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective or different from their description on the product detail page on our website.

Return will be processed only if:

  1. it is determined that the product was not damaged while in your possession
  2. the product is not different from what was shipped to you
  3. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

Warranty Period

AssetMatics plugin device comes with a manufacturer’s warranty of 12 months from the date of purchase, provided that the device has been installed and used in accordance with the instructions, has not been damaged as a result of water, dampness, excessive dust, power surges or an accident and has not been modified or opened. The device is designed to be used in passenger cars only.

For any further queries please get in touch with us at support@assetmatics.live.